What are the shipping costs?
Shipping varies from country to country. There is just a small surcharge applied at checkout. Simply click on the pledge and select your delivery country, you will automatically see what the shipment costs are for your selected country.
Last updated: March 18, 2020 19:21
What is the volume of the sling bag?
The Alpha Sling is about 7L full capacity.
Last updated: March 18, 2020 19:21
What size tablet can it hold?
The Alpha Sling can hold up to an 11-inch tablet. There will be a larger version for tablets up to 13 inches a few months after this campaign ends.
Last updated: March 18, 2020 19:21
Is the bag 100% waterproof?
The Alpha Sling is triple-coated with a water repellent spray, but it is not waterproof.
This means that in normal rain conditions, you should be safe and all your items will stay dry. However, the bag is not intended to protect your valuables when thrown in a pool, body of water or to be in a full rain pour for about an hour.
Last updated: March 18, 2020 19:21
Is the bag washing machine proof?
The bag is not washing machine proof. However, since the whole bag is covered with a water-repellent coating, the bag is already better protected against dirt and stains attaching to the fabric. Furthermore, it is easily washable with a wet cloth or wipes as well as mild soap for heavy stains.
Last updated: March 18, 2020 19:21
What payment methods do you accept?
For this project, we can only accept payment by Credit Card, no other payments methods. If there is a problem with the payment with your CC, please contact the customer support team of Indiegogo, as they are in charge of collecting the payments.
Last updated: March 18, 2020 19:21
Can I pay extra to get an earlier delivery?
This is unfortunately not possible. It is not a matter of extra costs, but a matter of making sure that we ship out all the bags in the most efficient way as possible.
Unfortunately, we cannot make exceptions to this process as it will delay all the other shipments.
Last updated: March 18, 2020 19:21
Will I have to pay duties/VAT to receive my order?
We will do all we possibly can to prevent this from happening, but any applicable duties/VAT are the sole responsibility of the backer.
We have absolutely no control over the additional duties/VAT that may or may not be charged in your country. If you are unsure whether or not you will be charged duties/VAT at the time of receiving your perk, please get in touch with your local post office.
The bags will be shipped from China, this will help you to calculate the costs.
Last updated: March 18, 2020 19:21
Where can I fill in my delivery address?
At the end of the project, we will send out a survey to all our backers. In this survey, we will collect all the needed data such as your delivery address. We will also send out an email to all backers right before we will send out all the packages to make sure this delivery address is still up to date.
Last updated: March 18, 2020 19:21
Will we receive a tracking number for our shipment?
All backers will receive a personal tracking number with which they can trace their shipment.
Last updated: March 18, 2020 19:21
Can I pick up my delivery?
This is unfortunately not possible. Our entire delivery process is automated to create as much efficiency as possible. This is in order to make sure that all backers will receive their package on time. A manual pick-up will disrupt this process and is therefore not possible.
Last updated: March 18, 2020 19:21
Can I cancel my pledge and get a refund?
While the campaign is live, yes, you’ll be able to cancel your pledge at any time. After the campaign is over, we’re unable to process any refunds.
Last updated: March 18, 2020 19:21
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.